Privacy Policy
Introduction
HotMods Pinball is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with HotMods Pinball.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Depending on how you interact with us, we may collect the following information:
Identity and Contact Information
Your name, billing address, delivery address, email address and telephone number.
Account Information
Information associated with your HotMods Pinball customer account, including your username, account preferences and order history.
Order Information
Details of products purchased, order history, delivery information, returns, refunds and communications relating to your orders.
Payment Information
Payments made through our website are processed by third-party payment providers, including Stripe and PayPal. We may receive information relating to the payment, such as its status, payment method and transaction reference, but HotMods Pinball does not normally receive or store your complete payment card details.
Communications
Information you provide when contacting us by email, through our website, social media or other communication channels.
Technical and Usage Information
Information about how you access and use our website, which may include your IP address, browser type, device information, pages visited, referral information and website activity.
Marketing Preferences
Information about whether you have chosen to receive marketing communications from us.
How We Use Your Information
We may use your personal information to process, fulfil and deliver orders; process payments, refunds and returns; create and manage customer accounts; communicate with you about purchases, enquiries or support requests; provide customer service and technical support; arrange delivery and provide necessary delivery information to Royal Mail; maintain the security and proper operation of our website; prevent fraud, misuse and other unlawful activity; maintain appropriate business, accounting and transaction records; improve our products, services and website; and send marketing communications where we are permitted to do so.
Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Contract
Where processing is necessary to fulfil an order, arrange delivery, provide a service you have requested or take steps at your request before entering into a contract.
Legal Obligation
Where we need to process or retain information to comply with legal, taxation, accounting or regulatory requirements.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include operating and protecting our website, providing customer support, preventing fraud and protecting our business.
Consent
Where you have specifically consented to particular processing, such as marketing activities or the use of non-essential cookies and similar technologies. Where we rely on consent, you may withdraw it at any time.
Payment Providers
We use Stripe and PayPal to securely process payments made through our website.
When you choose to pay using Stripe, information required to process the transaction is provided to Stripe. Stripe processes payment information in accordance with its own privacy and security policies.
When you choose PayPal or an eligible PayPal payment option, information required to process the transaction is provided to PayPal. PayPal processes this information in accordance with its own privacy policies.
HotMods Pinball does not normally receive or store your complete debit or credit card details when payments are processed by these providers.
Delivery and Royal Mail Click & Drop
We use Royal Mail, including its Click & Drop service, to process and manage deliveries.
Where necessary to fulfil an order, we may provide Royal Mail with information such as your name, delivery address, email address, telephone number and relevant order or delivery information.
This information is provided for the purpose of creating shipping labels, delivering your order, providing delivery notifications and managing delivery-related enquiries.
Google reCAPTCHA
We use Google reCAPTCHA on parts of our website to help protect HotMods Pinball against spam, automated submissions, fraud and other forms of abuse.
When reCAPTCHA is used, Google may collect and process certain technical information relating to your device and interaction with our website, such as your IP address, browser and device information and other data required to determine whether an interaction is being performed by a person or an automated system.
We use reCAPTCHA where necessary to protect the security and integrity of our website and online services.
Sharing Your Information
We do not sell your personal information.
We may share personal information where reasonably necessary with organisations that help us operate our website, process orders and provide our services. These include Stripe for payment processing; PayPal for payment processing; Royal Mail through its Click & Drop service for order fulfilment and delivery; Google through Google reCAPTCHA for website security, spam prevention and protection against automated abuse; website hosting and technical service providers; email and communications providers; professional advisers such as accountants or legal advisers; and government authorities, regulators or law enforcement agencies where required by law.
We only share information that is reasonably necessary for the relevant purpose.
International Data Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards are used as required by UK data protection law. These may include UK adequacy regulations or approved contractual safeguards.
Cookies and Similar Technologies
Our website uses cookies and similar technologies that are necessary for the operation, security and functionality of the website, shopping basket, checkout, customer accounts and payment services.
Third-party services used by the website, including Stripe, PayPal and Google reCAPTCHA, may also use cookies or similar technologies for purposes such as payment processing, fraud prevention and website security.
Where any cookies or similar technologies require consent under applicable UK law, they will only be used after the appropriate consent has been obtained through our website’s cookie controls.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is restricted to people and service providers who reasonably require access for legitimate business purposes.
While we take reasonable precautions to protect your information, no internet-based service or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Order and transaction records may need to be retained for longer periods to comply with taxation, accounting and other legal obligations. Other information will be deleted or anonymised when it is no longer reasonably required.
Your Rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information, including the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your personal information in certain circumstances; request restriction of processing in certain circumstances; object to certain processing; request the transfer of certain information to you or another organisation; withdraw consent where processing is based on consent; and object to the use of your personal information for direct marketing.
These rights are not absolute and may depend upon the circumstances and the lawful basis on which your information is being processed.
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
HotMods Pinball is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated accordingly.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
HotMods Pinball
Email: info@hotmodspinball.com
If you are not satisfied with how we have handled your personal information or a data protection concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.